Refund policy

EverydayAble customers are protected by the Australian Consumer Law. Nothing in this policy excludes or limits your statutory rights.

If an item is faulty, damaged, incorrect or does not match its description, please contact info@everydayable.com.au with your order number and details of the issue. Photos may help us assess your request.

For a major failure, you may choose a refund or replacement. For a minor failure, we will provide an appropriate remedy under Australian Consumer Law. We will reimburse reasonable return costs where a product is confirmed to breach a consumer guarantee. For large or bulky faulty items, contact us so we can arrange an appropriate return or collection. Please contact us before sending an item back so we can provide the correct return address. Products may be dispatched from different suppliers. 

Change-of-mind returns are not automatically accepted. Please contact us before returning an item to discuss whether a voluntary return is available. This does not affect your rights for faulty or incorrectly supplied goods.

To request cancellation, contact us as soon as possible. We will check whether dispatch can be stopped. If it cannot, we will explain the available options.